Support

Tell us what happened and we’ll help you find the shortest path forward.

Useful details

Include your iPhone or iPad model, iOS version, app version, and the last message shown in the app. Do not email an entire copyrighted pattern. Send a small screenshot only when you are allowed to share it and it is necessary to explain the problem.

Common questions

Processing was interrupted

Your selected file is preserved before processing starts. Return to your library when the connection is available; resumable jobs continue there, and actionable failures offer a retry.

The pattern is not supported

This release supports full crosses only. Partial stitches, backstitch, beads, knots, blends, cropped grids, unreadable legends, and charts larger than 100 × 100 cells are blocked.

Back up or restore a library

Open the three-dot menu, choose Settings, then choose Back up library or Restore backup. A restore can be undone once from the same screen.

Delete a pattern

Open the pattern, choose More, then Delete. This removes the app-owned original, chart, review data, corrections, and progress from that device. Temporary service uploads are deleted after each processing attempt; short-lived job results expire automatically within 24 hours.

Request Android support

Email the support address with the subject “Android request.” The first release prioritizes iPhone and iPad.